In which technique does an application maintain limited functionality, even when some of the modules or supporting services of that application become unavailable?

• A.Persistent state model
• B.Graceful degradation
• C.Checkpointing
• D.Retry logic

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Which software-defined storage controller function gathers data about the components and brings them
under its control and management?

• A.Storage discovery
• B.Resource abstraction and pooling
• C.Storage provisioning
• D.Storage component management

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Match each service management phase with its process.

Correct Answer:

Explanation
Service transition = Service Validation and testing
Service design = Supplier Management
Service operation = Request Fulfillment
Service Strategy = Service Portfolio Management

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An organization requires double the processing capacity for a specific duration to handle increased workload.
For the remaining period, the organization might want to release the idle resources to save costs. The workload variations may be seasonal or transient.
Which cloud characteristics enables the consumer to handle such variations in workloads and IT resource requirements?

• A.Rapid elasticity
• B.Measured service
• C.Resource pooling
• D.On-demand self-service

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Which activity is a part of people transformation?

• A.Adoption of an modern IT infrastructure
• B.Communication between IT staff and business leaders
• C.Adoption of a standard framework such as ITIL
• D.Automation of IT tasks that reduces manpower needs

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