An organization's lead times and the flow of tasks across value streams are being impacted because tasks often sit waiting in queues.
Which technique can be used to overcome this challenge?

• A.Clarifying definition of done'
• B.Increasing batch sizes
• C.Introducing a push system
• D.Limiting work-in-progress

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What do design thinking and service-dominant logic have in common?

• A.Both focus on product functionality and on building new features
• B.Both involve collaborating with customers to ensure their needs are met
• C.Both require clearly defined requirements and acceptance criteria
• D.Both focus solely on the needs and problems of the consumers

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Which are elements of the service value system?

• A.Outcomes, utility, warranty
• B.Service provision, service consumption, service relationship management
• C.Customer value, stakeholder value, organization
• D.Governance, service value chain, practices

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An organization is attempting to improve the design, development and transition of new services. It recognizes that some ways of working are not focused on creating value.
Which is an example of a working practice that the organization should STOP?

• A.Defining the features and functionality of services by relying on the developers' previous experience of designing similar systems for customers
• B.Designing systems with the continual involvement of customers to ensure that any changes in requirements are understood as early as possible
• C.Involving customers and users in testing activities to understand whether the service meets the customers' and users' expectations
• D.Involving users, customers and other stakeholders when communicating desired outcomes in the form of user stones

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Which can act as an operating model for an organization?

• A.The ITIL guiding principles
• B.The four dimensions of service management
• C.Continual improvement
• D.The service value chain

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