Question 6
A service provider is in a partnership relationship with a service consumer. The services provided are complex with new functionality and improvements constantly being developed using agile methods.
Which is the BEST approach for validating service value?
Question 7
A software development team makes many hundreds of small changes every week.
Who can BEST make the decision of whether to accept each change?
Question 8
Which charging mechanism could cause the price of a service to change depending on the time of day?
Question 9
Which is a method for value-driven, data-driven and user-centered service design?
Question 10
An organization supports the users of its services using a tiered structure. There are many specialists in the second- and third-line resolution teams who have worked for the organization for a long time. The organization is in the process of deploying many changes to services. This is likely to result in a large number of complex incidents. In addition, there are long backlogs of work for the second and third-line resolution teams to complete.
Which is the BEST approach or technique to resolve this situation?