Which three values does Knowledge Advanced use to calculatewhether the answers returned have improved?
(Choose three.)

• A.the total number of times the search has been made with the search string containing the title of the document
• B.the total number of times documents were clicked on
• C.the number of cases linked to the top answer
• D.the number of times the "Is this answer helpful?" option has been selected as "Yes"
• E.the number of times documents were clicked on as a result after a particular answer

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In Knowledge Advanced, which three components does the Intelligent Search component, Ontology, contain?
(Choose three.)

• A.Rules engine
• B.Search Log
• C.Dictionary
• D.Language information
• E.Translations

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You observe thatwhen customers search with the keyword "IPhone 7" they get thousands of results, but when they search with "IP7" they get fewer results.
You do not plan to modify any answer articles but want to get same the number of results whether customers search withkeywords "IPhone 7" or "IP7" or any related search term.
What should you do?

• A.Include search terms in Stop Words
• B.Include the search terms in Answers Keywords
• C.Add all related search terms to an aliases.txt.file.
• D.Include search term in Search priority word.
• E.Include the search terms in both Answer Keyword and Stop Word.

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Which three components do you configure in Oracle Service Cloud that are synced to Knowledge Advanced?
(Choose three.)

• A.Product and Categories
• B.API Roles
• C.Console roles
• D.Web roles
• E.Workflows

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You are working on a public answer that you want to add a part of information within the answer that is not yet approved for public visibility.
How will you do this without impacting the knowledgebase answer?

• A.Add a conditional section within the answer with any access level.
• B.Create a different answer with the part of information that needs to be updated, and after review merge it with the current answer.
• C.Create an access level that has no customer portal visibility and assign itto the conditional section you do not want customers to view.
• D.Make the answer status private, make the required changes, and republish it.

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