Instant Access Oracle.1Z0-1037-21.v2022-04-14.q26 Actual Practice Test Engine for Free (Page 5)

Question 16

Which two queues have manual pull policy? (Choose two.)

A.Last In First Out (LIFO)
B.Round Robin (All)
C.Manual
D.Standard
E.Round Robin (Logged in)

Question 17

In Oracle Knowledge Advanced, which shortcut key opens an external answer in a browser?

A.Ctrl + A
B.Ctrl + T
C.Ctrl + N
D.Ctrl + O

Question 18

What is the maximum size of a file attachment that can be attached to an Answer using the answer workspace?

A.30 MB
B.25 MB
C.10 MB
D.5 MB
E.20 MB

Question 19

Contact X is assigned to a Platinum SLA, which allows the contact to create a total of 250 incidentsin a month.
Your client wants to reduce the number of incidents to 100.
Which action should you perform?

A.Delete the Platinum SLA and save the record, create a new SLA with a different name, and assign a total incident count of 100.
B.Activate the default SLA which has a default incident count of 100 by deleting the Platinum SLA.
C.In the Platinum SLA modify the total incident count to 100 and save it.
D.Rename the Platinum SLA, change the total incident value to 100, and save it.

Question 20

What is the purpose of an SLA in Knowledge base?

A.to group and refine related answers based on the product and the service level
B.to provide access to theanswers based on the customer service level agreement matching the answers' access level
C.to give permission to users to add questions in a forum based on the service level
D.to rank customers based on the number of answers posted in a forum based on the service level

Question 16

Question 17

Question 18

Question 19

Question 20

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