Which is an invalid data type?

• A.Radio
• B.Date/time
• C.Text field
• D.Integer
• E.Text area
• F.Float
• G.Menu

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Which two statements are true about a disposition?

• A.It can be made visible on the Customer Portal.
• B.It can be linked to products.
• C.It can be set to a maximum depth of three in hierarchy levels.
• D.It helps to identify the root cause of an incident.
• E.It can be linked to categories.

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For which three reasons should you recommend using workflows?

• A.They can sort incidents raised by a contact.
• B.They reduce human error.
• C.They guide agents through complex customer interactions and data updates.
• D.They promote efficiency.
• E.They help customers find relevant knowledge answers.

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Which three options are not supported in a Browser User Interface workspace?

• A.Any site which does not want to be embedded inside an iframe will not be rendered.
• B.The ability to view the visitor browser history in the Agent Browser User Interface is not supported.
• C.The authorization of Knowledge Foundation (Answer Workspace) in the Browser User Interface workspace is not supported.
• D.The mixing of HTTP and HTTPS is not supported because i is a security violation.
• E.Any site trying to navigate to a top-level page will not be rendered.

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A malfunctioning add-in can prevent the Service Console from functioning properly. It can also block administrators from logging in to the system to remove the malfunctioning add-in. Which two actions will remove the malfunctioning add-in?

• A.Use Safe mode when logging in to the application.
• B.Exit the administration interface without completing the normal logout process.
• C.Log out of the interface and log in again.
• D.View the add-in's log files and rectify the issue.

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