Which two statements are true about linking products, categories, and dispositions?

• A.Product-category linking is independent of product-disposition linking.
• B.Links can be created only between the parent levels of products, categories, and dispositions.
• C.Product-category linking restricts customers from searching on the Customer Portal.
• D.A leaf product's links are inherited from its parent product.
• E.Links can be automatically created to categories and dispositions based on answers an incidents.

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Which Oracle Service Cloud capability can assign chats based on language and product skills?

• A.Business rules
• B.Advanced routing
• C.Engagement engine
• D.Syndicated chat

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