What does the response requirement in an SLA specify?

• A.the overall maximum time limit for the initial response and resolution for each incident.
• B.individual time limits for the initial response time and subsequent resolution as per the business hours.
• C.initial response time limit to all customer inquiries within one business day.
• D.the maximum number of days allowed for the resolution of an incident as per the business hours.

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Which option should you select from the Status drop-down menu to see the reviewed requests in Knowledge Advanced?

• A.Request Review
• B.All Requests
• C.Archived Request
• D.Active Request

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Which three tasks should you perform after deploying custom objects? (Choose three.)

• A.creating a workspace
• B.creating standard reports
• C.creating system attributes
• D.adding the workspace to a user's navigation set
• E.editing a user's profile to grant permissions to use the custom object workspace
• F.defining relationships with other custom objects or standard objects

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Which two statements are true about the Connect Common Object Model? (Choose two.)

• A.An array object is a collection of primary objects.
• B.Primary objects contain either primitive data types or sub-objects.
• C.Sub-objects contain only primitive data types.
• D.CRUD operations can be performed on sub-objects only through their parent primary object.
• E.Primary objects have only independent life cycles.

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What is the purpose of an SLA in Knowledge base?

• A.to group and refine related answers based on the product and the service level
• B.to provide access to the answers based on the customer service level agreement matching the answers' access level
• C.to give permission to users to add questions in a forum based on the service level
• D.to rank customers based on the number of answers posted in a forum based on the service level

Correct Answer: B

Service Level Agreements (SLA) determine control the type and amount of support you offer your customers. You must define an SLA to associate with Customer Portal users.
Table Service Level Agreement Options, Example

Reference:
https://docs.oracle.com/cloud/august2016/servicecs_gs/FAKAU/Chunk858056443_d105.htm

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