A company wants to procure a tool to improve customer satisfaction and loyalty. Which of the following documents would provide basis for analyzing vendor products?

• A.Business case
• B.Survey
• C.Project charter
• D.Storyboard

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What is one benefit of documenting the change control process?

• A.Stakeholders have a schedule of changes to be deployed.
• B.Stakeholders know how to request changes.
• C.Stakeholders are shielded from how changes are assessed.
• D.Stakeholders understand the difficulty of managing requirements.

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A company is in the final phases of implementing a project for a client. Which tool or technique could the business analyst use to iteratively validate the solution?

• A.Schedule variance
• B.Expected vs. actual costs
• C.Quality variance
• D.Expected vs actual results

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When modeling processes or analyzing tasks, business rules can be uncovered by asking about:

• A.reasons for choosing a particular course of action.
• B.task transitions that hinder organizational performance.
• C.work that may be performed out of sequence.
• D.tasks that overlap with each other.

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What should be done lo ensure that the product design meets the stated requirements?

• A.Use a traceability matrix.
• B.Engage an experienced development team.
• C.Review lessons learned results.
• D.Conduct multiple internal design reviews.

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