Question 1
A software company wants customers to receive troubleshooting support easily. New customers prefer to get assistance by using a call center while more experienced customers prefer using the online company forum.
Which three of the following statements are true? (Choose Three)
Question 2
Customers check their membership status with a company loyalty program by entering their full name and member ID number. Once the membership status is returned, the customer either abandons the case or makes changes to their membership. If the member chooses to make changes, a case ID is assigned to the request.
Which two configurations, when applied in combination, achieve this behavior? (Choose Two)
Question 3
A requirement states: When a business guest checks out of a hotel, the guest must complete a hotel review to receive a corporate discount.
Select the case type relationship that satisfies the requirement.
Question 4
A car rental company provides luxury cars in certain geographical locations. According to policy, the rental request for a luxury car must be processed by an agent who is trained to rent luxury cars.
Which routing approach do you use?
Question 5
Select each application design requirement on the left and drag it to the appropriate design approach on the right.
