A manager requests a report that contains the following columns: Create Date, Case ID, Create Operator, and Work Status. You must sort the cases so the case with the most recent create date appears at the top of the list.
How do you design the report to support this requirement?

• A.Add a filter condition where Create Date is greater than the current date.
• B.Make the Create Date the first column in the report.
• C.Select Lowest to Highest sort type for Create Date.
• D.Select Highest to Lowest sort type for Create Date.

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In a purchase request case type, you have the following requirement: Purchase requests should automatically go to a manager of an employee.
To meet this requirement, you design a case with a________________.

• A.stage to route requests to the manager
• B.process that routes to the manager
• C.change stage step to allow the employee to route to the manager
• D.step that routes to the manager

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A retail company wants to provide a tracking tool for customers to enter their order number and see the order status, package location, and estimated delivery date. A small number of customers have requested a visualization tool that allows them to see a map with the path their package has traveled.
Which option fits the scope for the minimum lovable product (MLP) based on Pega best practices?

• A.A view that updates with order status and delivery date details when the customer enters the order number
• B.A view that presents the order status, delivery date details, and a map with the path the package has traveled
• C.A view where the customer can enter their order number
• D.A view that presents the order status and delivery date details

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You are designing a medical claim case type and have the following requirement: Medical claims must be resolved within five days.
To meet this requirement, you must set the____________. in the service level to five days.

• A.urgency
• B.goal
• C.deadline
• D.priority

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How do you route an assignment so that any available member of the Finance department can perform the task?

• A.Route the assignment to the admin user ID.
• B.Route the assignment to a work queue.
• C.Route the assignment separately to all members.
• D.Route the assignment to a work list.

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