When developing the initial entity relationship diagram, it is not necessary to document standard case data such as _____, _____, and _____ as Pega automatically creates and updates these data elements for us.
(Choose three.)
Response:

• A.current case status
• B.case creation reason
• C.case resolution due data
• D.unique case ID
• E.case creation date

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Which statement best describes how a service level affects the urgency value of an assignment or a case?
Response:

• A.When a given milestone is reached, the specified urgency is added to the current urgency value.
• B.When a given milestone is reached, the current urgency is checked. If it is greater than the value specified in that milestone, the assignment or case moves to the next milestone
• C.If the current urgency value is less than the urgency specified in the milestone, it is adjusted to the urgency value specified in that milestone otherwise, it remains the same.
• D.When a given milestone is reached, the urgency is set to the specified value in that milestone.

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You have a data page with customer dat
a. The data page is configured to reload if it is older than one hour. Which of the following best describes when the data page will reload?
Response:

• A.The data page reloads on the next access one hour after it was last accessed.
• B.The data page reloads on the next access one hour after it was created.
• C.The data page reloads automatically one hour after it was created.
• D.The data page reloads automatically one hour after it was last accessed.

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Select the characteristic used to identify candidate rules to be delegated to business users.
Response:

• A.Ownership of changes to delegated rules changes from work group to work group.
• B.Changing business conditions require that the rule be managed without IT intervention.
• C.Changes to business conditions require that the rule be managed with IT intervention.
• D.Frequent changes are needed to continuously redefine the user experience.

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When creating a data page the requirement is to have the data cached and refreshed after 90 days, which refresh option is best suited to meet this requirement? (Choose One)

• A.Refresh Once Per Interaction
• B.Reload Every 90 Days
• C.Reload if Older Than
• D.Do Not Reload When

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