A call center uses Pega Customer Service. Where does Pega Customer Service fit into the enterprise architecture?

• A.Pega Customer Service is the customer interaction system of record.
• B.Pega Customer Set vice is the customer and account enterprise service bus.
• C.Pega Customer Service is the billing and reporting system of record.
• D.Pega Customer Service is the new customer onboarding system.

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Select the recommended option for extending the data model provided by a pega industry framework.

• A.Hide the data model with an Enterprise service Bus (ESB) dictated data model.
• B.Specialize the data model as little as possible.
• C.Hide the data model with a custom data model.
• D.Redefine the data model.

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In the answer area, select the configuration for back-to=back processing on the follow action form so that getnextwork processing does not occur.

• A.Look for the assignment to perform.
• B.If not found, look for other assignment in flows on this case
• C.If not found, look for assignment in flows on the parent case
• D.For each also consider assignments in workbaskets

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What two recommendations do you provide to the development team to ensure the performance of the Pega application does not degrade over tune? (Choose Two)

• A.Purge workparty UlU index tables periodically.
• B.Add indexes to all columns.
• C.Purge and/or archive records based on the company's record retention policy.
• D.Schedule scripts to maintain frequently fragmented tables.

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Finco corporation uses pega to perform the majority of the mortgage underwriting tasks.
After gathering the initial data, the mortgage case pauses and waits for the credit report The credit report is a separate case, located in the same class group as the mortgage case, and typically resolves within 24 hours. After the credit report is complete, the application routes the mortgage case to the specialist.
Which of the following options is the optimal solution to route the mortgage case to the specialist when the credit report is complete?

• A.Include a split join shape in the mortgage flow to include the credit report flow. Use the All option on the split join shape to ensure the credit report is complete before routing to the specialist.
• B.Add a wait shape to the mortgage flow with a case dependency to advance the mortgage flow to the next assignment when the credit report case is resolved.
• C.Insert a credit report assignment in the mortgage flow with a SLA to check the status of the credit report case and call the ResumeFlow activity when the credit report case completes.
• D.Modify the credit report flow to move the mortgage case to the specialist. The application routes the assignment to the specialist with the least amount of work.

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