As a technician, you just have completed a job. you now need to book a second visit for the Customer.
What option is available in SAP Field service mobile App for you to do this? Choose the correct answer.

• A.Create a follow up activity from the Expenses page
• B.Create a follow up activity from within the Service call.
• C.Create a follow up activity from the Smart form page
• D.Create a follow up activity from the Efforts page

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In Which steps of the end to end service process does SAP Field service management contribute to the overall customer experience? Note: There are 2 correct answers to this question.

• A.Parts Logistics
• B.Customer Feedback Management
• C.Mobile Field service execution
• D.Workforce management

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You are a Service planner in SAP Field Service management, How can you find a suitable technician in the Planning board? Choose the correct answer.

• A.Use a Filter
• B.Use a workflow
• C.Use a checklist
• D.Use a Business Rule

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As a service planner, you are viewing the list of best matching technicians, which information is displayed? Note: There are 2 correct answers to this question.

• A.Booked assignments
• B.Missing Skills
• C.Worktime pattern
• D.Availability Status

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Which customizations are possible with the Screen Configuration feature? Note: There are 3 correct answers to this question.

• A.Can be used for field validation expressions
• B.Can only be defined for mobile screens.
• C.Can define color coding
• D.Able to display custom translations
• E.Used to display: hide, sort and group fields

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