Which features according to you, of the new Service Data Control Center (transaction SDCCN) is incorrect :- Please choose the correct answer.
Response:

• A.Decentralized control from within one SAP Solution Manager
• B.Data need not be collected again if usable current data is available. This improves system performance.
• C.Multiple SAP Solution Manager systems can be supplied with performance data for analysis
• D.Integration with system landscape administration(transaction SMSY)

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Why solution manager Faster implementation and more efficient operations of solutions: (Select all that apply)

• A.All available implementation and upgrade content is included
• B.Optimal support of all operations , maintenance and improvement activities
• C.Optimal access to all support services
• D.Faster issue resolution through collaboration with active global support.

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The support desk relevant for customer with small IT organizations:
Please choose the correct answer.
Response:

• A.Correct
• B.Incorrect

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SAP IT Service and Application Management is the methodology and process model of life-Cycle Management for SAP solutions.

• A.Correct
• B.Incorrect

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Five phases of the implementation Roadmap Project preparation: (Choose five)

• A.Go Live Support.
• B.Realization Step
• C.Final Preparation
• D.Business Blueprint
• E.Defined Project preparation
• F.Continues improvement.

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