What do you need to consider when conducting a virtual workshop? Note: There are 2 correct Answers to this question.

• A.Avoid use of icons
• B.Start with the warmup to introduce the collaboration tool
• C.Minimize stress by not paying attention to time boxing
• D.Offer to be followed in the collaboration tool

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What are some key techniques for collecting data during empathic field research? Note: There are 3 correct Answers to this question.

• A.Performing market analysis
• B.Asking people
• C.Observing
• D.Trying out the user experience
• E.Studying analyst reports

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What are the main objectives of the "charretting" technique? Note: There are 2 correct Answers to this question.

• A.To speed up the synthesis phase.
• B.To collaboratively evaluate potential areas for a given project scope.
• C.To discuss with project sponsors if the scope is fuzzy or unclear.
• D.To merge multiple Design Thinking challenges into one.

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If there is a thought leader or analyst available, during which phase will they usually be most valuable?

• A.Implementation
• B.Ideation
• C.Prototyping
• D.Research

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What is the goal of creating a "persona"? Note: There are 2 correct Answers to this question.

• A.To identify the pain points of the users and to develop empathy
• B.To build a common ground within the team on an emotional level
• C.To put a human face on otherwise abstract data about users
• D.To identify extreme users and understand their needs

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