What is the correct sequence of phases for the Design Thinking process?

• A.Scoping - Research - Synthesis
• B.Preparation - Research - Scoping
• C.Research - Scoping - Ideation
• D.Ideation - Synthesis - Prototyping

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What do you brainstorm during charretting? Note: There are 3 correct Answers to this question.

• A.Scoping techniques
• B.Ideas for prototyping
• C.Potential issues
• D.Potential insights
• E.Most relevant users

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What are the components you typically capture in a customer journey map? Note: There are 3 correct Answers to this question.

• A.Mindset
• B.Responsibilities
• C.Actions
• D.Locations
• E.Touch Points

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What are the dimensions of observation?
Note: There are 3 correct answers to this question.

• A.Space - the physical place
• B.Activity - a set of related acts people do
• C.Actor - the people involved
• D.Confidence- It also helps you learn about what they need

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What is the recommended process to run an interview?

• A.The team introduces themselves and the project at the interview and then asks questions that imply a high degree of creativity.
• B.The team forwards the design challenge prior to the interview and at the interview asks questions that imply a high degree of creativity.
• C.The team forwards the design challenge prior to the interview and at the interview asks prepared questions.
• D.The team introduces themselves and the project at the interview, builds rapport, and then asks prepared questions.

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