Which feature should Ursa Major Solar use if they want their support agents who are skilled in a particular product line to own cases directly after customers log them from an automated channel?

• A.Workflow Field Update
• B.Assignment Rules
• C.Case Team Routing
• D.Case Escalation Rules

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The sales manager at Cloud Kicks approves time off for their employees. They asked the administrator to ensure these requests are seen and responded to by a backup manager while the sales manager is out on vacation.
What should the administrator use to fulfill the requirement?

• A.Approval History Related List
• B.Delegated Approver
• C.Two-Step Approval Process
• D.Delegated Administrator

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Workflow rules never trigger on converted leads

• A.True
• B.False

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Marketing wants to brand the Salesforce Mobile app to match Universal Containers approved company colors and graphics. Which set of Salesforce Mobile app branding options is available to the Administrator?

• A.Individual Page Colors and multiple Loading Page Logos
• B.Loading Page Color, Action Colors, and Loading Page Logo
• C.Tab Colors, Action Colors, and Loading Page Logo
• D.Brand Color, Loading Page Color, and Loading Page Logo

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Ursa Major Solar wants to upload 10,000 Campaigns to Salesforce.
Which tool should the administrator utilize to accomplish this task?

• A.AppExchange package
• B.Data Loader
• C.Data Import Wizard
• D.Bulk Data Load Jobs

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