DreamHouse Realty regularly processes customer requests for warranty work and would like to offer customers a self-serve option to generate cases.
Which two solutions should an administrator use to meet this request?
Choose 2 answers

• A.Web-to-Case
• B.Case Escalation
• C.Case Queues
• D.Email-to-Case

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An administrator created a record trigger flow to update contacts.
How should the administrator reference the values of the active record the flow is running on?

• A.Use the $Record global variable.
• B.Use the Get Records element to find the Id.
• C.Use the {!Contact.Id} global variable.
• D.Use the {!Account.Id} record variable.

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Sales raps at Ursa Solar are having difficulty managing deals. The leadership team has asked the administrator to help sales reps prioritize and close more deals.
What should the administrator and close more deals.

• A.Einstein Activity Capture
• B.Einstein Search Personalization
• C.Einstein Opportunity Scoring
• D.Einstein Lead Scoring

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Universal Containers requires a different Lightning page to be displayed when Accounts are viewed in the Sales Console and in the Service Console.
How should an administrator meet this requirement?

• A.Assign Lightning pages as app default.
• B.Create different user profiles.
• C.Update page layout assignments.
• D.Define multiple record types.

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The service manager at Ursa Major Solar wants to let customers know that they have received their cases via email and their websites. Medium-priority and high-priority cases should receive different email notifications than low-priority cases. The administrator has created three email templates for this purpose.
How should an administrator configure this requirement?

• A.Include three assignment rules that fire when cases are created. Add a filter for case priority. Select the appropriate email template for each rule.
• B.Add three auto-response rules. Configure one rule entry criteria for each rule and set a filter for case priority. Select the appropriate email template for each rule entry.
• C.Configure one workflow rule that fires when cases are created. Add a filter for case priority. Select the appropriate email template for the rule.
• D.Create one auto-response rule. Configure three rule entry criteria and set a filter for case priority.Select the appropriate email template for each rule entry.

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