A company frequently has issues with customers that need complex, hands-on technical support with high-priority issues in difficult-to-visit locales.
What should be recommended for reliable, real-time support to customers with theserestrictions?

• A.Salesforce Knowledge
• B.Field Service Lightning
• C.Customer Community
• D.SOS Video Chat

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Which Statement is true regarding Salesforce Chatter Answers? Choose 3 answers

• A.Select best answers for questions.
• B.External users can subscribe to Answers
• C.Escalate a question to a case
• D.Knowledge articles can be created from Answers
• E.Answers can be exposed to partner portal users

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Universal Containers (UC) is currently live with Sales Cloud and in the process of implementing Service Cloud. UC wants to create a sandbox to test its Service Cloud implementation with real Sales Cloud data.
Which three Sandbox types can be used toaccomplish this?

• A.Full Sandbox
• B.Partial Copy Sandbox
• C.Administrator Sandbox
• D.Developer Pro Sandbox

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UC is in the process of implementing ServiceCloud. In which order should the data be migrated?

• A.Users, contacts, accounts, cases
• B.Users, accounts, contacts, cases
• C.Accounts, contacts, cases, users
• D.Accounts cases, users, contacts

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Universal Containers has determined that case list views are slow to load because ofthe large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers

• A.Filter the views by case owner
• B.Restrict visibility of the views
• C.Reduce the number of fields displayed
• D.Removefilter criteria from the views

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