A customer isplanning a Service Cloud implementation. The customer's current database has the following number of records:
* 10 million cases
* 1 million accounts
* 3 million contacts
When planning to migrate this data into Salesforce, what implications should be considered? (Choose 2)

• A.The Salesforce org may be slow during the data import
• B.Related lists on the case object may be slow to populate
• C.Result may be slow when searching for records
• D.Salesforce reporting speed may be affected

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A company has implemented Salesforce Service Cloud. The company needs Key Performance Indicators (KPIs) to ensure that its customer support service center is profitable. Which three metrics can be used to help executivemanagement understand service center costs? Choose 3 answers

• A.All Cases by Customer
• B.All Cases closed Month-to-date
• C.All open Cases by Priority
• D.All open cases by Channel
• E.Case resolution time

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Which two capabilities of Lightning Knowledge ensure accurate content in Articles? Choose 2 answers

• A.Approval Process that assigns an Article to a Reviewer Queue.
• B.Knowledge Action to Publish an Article once the Article is approved.
• C.Data Category to assign an article record type to a Reviewer.
• D.Validation Rules for article record types to verify all fields during creation.

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When a Self Service Portal User adds a Case Comment the following actions take place:

• A.None of the above
• B.A Workflow rules is activated
• C.An email is automatically sent to the case owner
• D.AnAssignment Rule is Activated

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What statement is true about the Salesforce Knowledge article lifecycle?

• A.Article permission sets allow agents to participate in the article publishing process
• B.Approval process CANNOTallow publishing of articles that have specific validation statuses
• C.Articles CANNOT be published until they are reviewed and validated by a qualified author
• D.Knowledge uses public groups as a way to assign users to specific tasks related to articles

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