Universal Containers (UC) wants to implement Service Cloud usingAgile methodology. How should the consultant recommend delivering a successful implementation?

• A.set a cutoff date of 1.5 months before user acceptance testing for any change requests.
• B.Deliver the entire project simultaneously so as to present UC with a completed solution.
• C.Generate continuous feedback from the project team, and adjust therequirements and deliverables accordingly.
• D.Schedule a meeting with the UC executives at the start of the project to generate all the requirements.

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UC's service center needs to provide support for a new product line. The product manager would like to be notified whenever a customer reports a newdefect. Which solution should a consultant recommend to meet this requirement?
(choose 1 answer)

• A.Use Chatter case feed and case teams to monitor cases
• B.Use a workflow rule to send an email to the product manager
• C.Use an assignment rule to assign new cases to the product manager
• D.Use an escalation rule to move cases into the product manager queue

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What is a recommended way to migrate data from an external system while ensuring that the data adheres to data quality rules established for the Salesforce org?

• A.Cleanse the data outside of Satesfbrce and then migrate thedata.
• B.Use the Salesforce data loader to load and cleanse the data.
• C.Use the Salesforce import wizard to load and cleanse the data.
• D.Upload the data into Salesforce and then run data cleansing tools.

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Which Search mechanism should be used to find Case Comments from within the Lightning Service Console?

• A.Global Search
• B.Comments List View
• C.Comment Search Component
• D.Search Utility Component

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Universal Containers wants to provide its five million customers a solutionwhere customers can submit inquiries, monitor the status of those inquiries, and view their contact information.
Which type of Community license should be used to meet these requirements?

• A.Employee Community
• B.Company Community
• C.Customer Community
• D.Partner Community

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