When using Customizable Forecasts, which forecast category is not included in the forecast?

• A.Pipeline
• B.Closed
• C.Best Case
• D.Omitted

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What should an administrator consider when setting up salesforce entitlements? choose 2

• A.The entitlement model dictates the level of detail for the entitlement process.
• B.Salesforce entitlements require service cloud user feature licensing.
• C.Salesforce entitlements require an entitlement process with milestones and milestone actions.
• D.The service level agreements related list on a case gives support agents access to contract details.

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Your support process is NOT based on individual service contracts. Which steps should you perform when setting up entitlements?

• A.Set up both service contracts and contract line items
• B.Set up service contracts
• C.Set up contract line items
• D.Customize entitlements fields and the entitlements page layout

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