Cloud Kicks has o custom object called Membership Details that records information about customers' preferences for their memberships. Depending, on the membership level, different data needs to be displayed.
* when cue running user has the Market no profile, all data should be visible.
* When the running user has the Support profile, only the Support preference fields should be visible.
* Both Marketing and Support users should be able to report on all data.
How should the administrator deliver this solution?

• A.Create two record types und two page layouts.
• B.Use Field-Level Security to control data access.
• C.Set up Dynamic forms to conditionally show data.
• D.Make a permission set with a Muting permission.

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An administrator is asked to create a report to calculate the year-over-year changed in the dollar amount of a company's opportunities.
What reporting tool should be used to complete this request?

• A.A row-level formula to compare amounts grouped by year.
• B.A joined report with two report blocks for each year
• C.A custom summary formula with PARENTGROUPVAL function
• D.A custom summary formula with the PREVGROUPVAL function.

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Ursa Major Solar (UMS) receives hundred of cases every week from both consumers and retail partners. UMS wants to ensure it's meeting all service-level agreements to maintain high levels of customer satisfaction.
What should the administrator do to help meet this goal?

• A.Expose the Service Contracts object in the Service Console for an agent to view when working a case.
• B.Configure the Milestones object on Service Contracts to sequential milestones for common case issues.
• C.Set up and configure Entitlement Process to design timelines and track issue resolution.
• D.Design a Net Promoter Score survey using Surveys that is automatically sent when a case is closed.

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The Cloud Kicks administrator wants to open up opportunity sharing to directors who oversee regional managers so they can access records to assist regional managers.
What sharing mechanism should be used?

• A.Role Hierarchy
• B.Manual Sharing
• C.organization wide Defaults
• D.Sharing Settings

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Dylan has submitted a vacation request for approval by his manager, but the manager is not receiving any email alerts. What can you use in order to troubleshoot the issue? Choosetwoanswers.* (1 Point)

• A.The Setup Audit Trail
• B.Email log
• C.Debug Log
• D.A Time-Based Workflow

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