Universal Containers (UC) customers have provided feedback that their support cases are not being
responded to quickly enough. UC wants to send all unassigned Cases that have been open for more
than 2 hours to an urgent Case queue and alert the support manager.
which feature should an administrator configure to meet this requirement?

• A.Case Escalation Rules.
• B.Case Dashboard Refreshes.
• C.Case Scheduled Reports.
• D.Case Assignment Rules.

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Can you make a standard field unique?

• A.False
• B.True

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Northern Trail Outfitters wants emails received from customers to generate cases automatically.
How should the administrator ensure that the emails are sent to the correct queue?

• A.Use a custom email services to set the owner of the case upon creation.
• B.Utilize a flow to identify the correct queue and assign the case.
• C.Configure Email-to-Case so emails are delivered to the correct queue
• D.Create an Escalation Rules to send cases to the correct queue.

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When a field is deleted it sits in the recycling bin for 30 days

• A.True
• B.False

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When you delete a parent record, you will also delete the child record if that child record has a lookup relationship to the deleted record:

• A.True
• B.False

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