A person account is different from business account because: (any 2)

• A.There are no leads converted here
• B.There is no contact related list in person account
• C.There are no opportunities to a person account
• D.There is only one record type in person account

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When you delete a case:

• A.All related events, tasks, case comments, attachments, and associated solutions are deleted
• B.All related events, tasks, case comments, attachments, associated solutions, contacts, and accounts are deleted.
• C.Cases can never be deleted
• D.All related events, tasks , case comments, and attachments are deleted.
• E.All related tasks and case comments are deleted.

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All existing custom objects that were previously deployed will still be deployed when you upgrade a managed application.

• A.False
• B.True

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Cloud Kicks (CK) has new administrator who is asked to put together a memo detailing salesforce
uses to budget for upcoming license purchases.
Where Should the administrator go to find out what type of licenses CK Has purchased and how many
are available.

• A.User Licenses Related List in Company information.
• B.Search for licenses types in setup.
• C.User Management settings in setup.
• D.Usage based entitlement related list in company information.

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What can an agent do when resolving a case? Choose 2 answers

• A.Email articles to a customer
• B.Create an article upon closing a case
• C.Assign data categories to a case
• D.Attach only one article to a case

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