Used to set the default levels of access for users to records they do not own.

• A.Organization Wide Defaults
• B.Manual Sharing
• C.Roles Hierarchy
• D.Profiles
• E.Sharing Rules

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You are about to enter a new lead from a cold call into SFDC. What do you do first?

• A.Search to determine if the company record already exists in Salesforce because you NEVER want to add duplicate data.
• B.Import the lead into SFDC using your Outlook email account
• C.Start entering the new lead

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Which one is the following is a salesforce.com definition for a Lead?

• A.Any person, organization or company that may be interested in your products and services, not yet customers
• B.Any potential revenue-generating event i.e. "sales deal"
• C.Any individual or influencer associated with an account
• D.An organization, individual or company involved with your business such as customers, competitors and partners

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Which one does NOT apply to Custom Formula Fields?

• A.Custom Formula Fields can calculate across objects
• B.Custom Formula Fields can reference custom fields
• C.Custom Formula Fields can reference standard fields
• D.Custom Formula Fields can reference other formula fields

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Which is a capability of Chatter? Choose 3 answers:

• A.Post updates, files, links to Chatter pages
• B.Share updates, files, and links with Leads and Contacts
• C.Follow people within Salesforce organization
• D.Receive recommendations for users and records to follow
• E.Receive updates related to records followed by a user

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