DreamHouse Reality needs to use consistent picklist value on a category filed on accounts
and cases, with value respective to record types.
Which two features should the administrator use to fulfill this requirement?
Choose 2 Answers

• A.Global Picklist
• B.Custom Picklist
• C.Dependent Picklist
• D.Multi-Select Picklist

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DreamHouse Realty regularly processes customer requests for warranty work and would like to
offer customers a self-serve option to generate cases.
Which two solutions should an administrator use to meet this request?
Choose 2 answers

• A.Email-to-Case
• B.Web-to-Case
• C.Case Escalation
• D.Case Queues

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What objects are cases related to?

• A.Contacts
• B.Campaign
• C.Forecast
• D.Accounts

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Which can be accessed by a Chatter Free user?

• A.Leads
• B.Profiles
• C.Content
• D.People
• E.Files
• F.Groups

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Can logins on specific days be restricted?

• A.Yes
• B.No

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