Cloud Kicks has deployed Salesforce for case management and wants to know the percentage of cases that are resolved from the initial call to their support organization.
An Architect needs to recommended a reporting solution to measure the support reps case closure rates.
What is an appropriate recommendation?

• A.Ensure that Contact and Opportunity Reports and Dashboards are created.
• B.Ensure that a report is created on Case analytic snapshots.
• C.Ensure that AppExchange packages are installed for available reports.
• D.Ensure field history tracking is enabled on the Case object.

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Universal Containers is looking to use Salesforce to manage their sales organization. They will be migrating legacy account data from two aging systems into Salesforce. Which two design considerations should an architect take to minimize data duplication? Choose 2 answers

• A.Use a workflow to check and prevent duplicates.
• B.Import the data concurrently.
• C.Clean data before importing to Salesforce.
• D.Use Salesforce matching and duplicate rules.

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Universal Containers is setting up an external Business Intelligence (BI) system and wants to extract 1,000,000 Contact records. What should be recommended to avoid timeouts during the export process?

• A.Schedule a Batch Apex job to export the data.
• B.Utilize the Bulk API to export the data.
• C.Use the SOAP API to export data.
• D.Use GZIP compression to export the data.

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A customer is operating in a highly reputated industry and is planning to implement SF. The customer information maintained in SF, includes the following:
* Personally, identifiable information (PII)
* IP restrictions on profiles organized by Geographic location
* Financial records that need to be private and accessible only by the assigned Sales associate.
* User should not be allowed to export information from Salesforce.
Enterprise security has mandate access to be restricted to users within a specific geography and detail monitoring of user activity. Which 3 Salesforce shield capabilities should a data architect recommend? Choose
3 answers:

• A.Event monitoring to monitor all user activities
• B.Encrypt Sensitive Customer information maintained in SF.
• C.Restrict access to SF from users outside specific geography
• D.Transaction security policies to prevent export of SF Data.
• E.Prevent Sales users access to customer PII information

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Universal Containers has a large volume of Contact data going into Salesforce.com. There are 100,000 existing contact records. 200,000 new contacts will be loaded. The Contact object has an external ID field that is unique and must be populated for all existing records. What should the architect recommend to reduce data load processing time?

• A.Load Contact records together using the Streaming API via the Upsert operation.
• B.Load all records via the Upsert operation to determine new records vs. existing records.
• C.Delete all existing records, and then load all records together via the Insert operation.
• D.Load new records via the Insert operation and existing records via the Update operation.

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