A business has been experiencing a downturn in customer satisfaction due to billing Issues. The business lear that when customers are allowed to schedule an inquiry call with an agent, customer satisfaction improves.
For this reason, the business decides to create an OmniScript that asks the customer to rate their customer satisfaction using a 1-5 rating scale. If the customer satisfaction is less than 2, it should allow the customer t request a call back on a certain date and then create a case that includes a list of bills from an external system the last 5 months in the case description.
In what order should the consultant design the elements of the OmniScript to meet these requirements?

• A.Radio Input, Date Input, HTTP Action, DataRaptor Post Action
• B.Date Input, Radio Input, HTTP Action, DataRaptor Post Action
• C.HTTP Action, DataRaptor Post Action, Date Input, Radio Input
• D.HTTP Action, Radio Input, Date Input, DataRaptor Post Action

Comment: *

Name: *

Email: *

Verification: *

A business wants to create a FlexCard for mobile plans to add to their Customer 360° console application.
The FlexCard needs to include the following actions:
* Start a process to retrieve plan consumption data
* Create a new case
* Open a promotions web page
* Change the SIM card
which combination should the consultant use in designing the solution?

• A.Custom Event and Redirect URL
• B.OmniScript and Navigate
• C.Event, Navigate and Card
• D.Flyout and OmniScript

Comment: *

Name: *

Email: *

Verification: *

A business implements a simple OmniScript in their call center that allows agents to quickly create a case when on the phone with customers. The OmniScript has been running successfully in the call center for over a year. The business decides it wants to allow partners to create cases directly from their Community portal. What is the most efficient solution that the consultant can propose to meet this new requirement?

• A.Deploy the existing OmniScript to the Community portal using OmniOut.
• B.Embed the existing OmniScript as a reusable component within a new Community OmniScript.
• C.Clone the existing OmniScript to a new LWC OmniScript and deploy to the Community portal.
• D.Duplicate the existing OmniScript and deploy the new script on the website.

Comment: *

Name: *

Email: *

Verification: *

Service agents must confirm customer contact information in the first step of a payment OmniScript. Contact information includes name, telephone number, mobile number, and email.
None of the contact information on first step is required. On the last step, after taking payment, the agent can optionally email the receipt to the customer. If the customer says yes, the agent selects a checkbox. If the agent selects the box but the email address field is empty, the process must require the user to return to the first step and enter the customer's email address. What should the consultant recommend to meet this requirement?

• A.Add a Set Errors element
• B.Add a DataRaptor to retrieve the email address
• C.Add a Validation Rule to the Contact object
• D.Add a Conditional View to the last step

Comment: *

Name: *

Email: *

Verification: *

In which two cases should an integration procedure be used as a data source for FlexCards and OmniScripts, Choose 2 answers

• A.To achieve elastic scaling
• B.To retrieve multiple data sources in a single response
• C.To minimize the number of elements to be configured
• D.To separate the user interface from changes in thedata sources

Comment: *

Name: *

Email: *

Verification: *