Which two are true statements about record types? (Choose two.)

• A.They allow different picklist values for all picklist fields.
• B.They can be used to control user role hierarchy.
• C.They allow different page layouts and mandatory fields.
• D.They can be enabled by profile and permission set.

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Universal Containers introduces a custom object called Service, which has a lookup to Account. Field enter Service using the Salesforce1 mobile app. Operators create new Service records when viewing Account name which needs to automatically display the current Account. How can this be accomplished?

• A.Create an action in the Account object and add it to the Service page layout.
• B.Create an action in the Service object and add it to the Account page layout
• C.Create an action in the Account object and add it to the Account page layout.
• D.Create an action in the Service object and add it to the Service page layout

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What is a true statement in regards to creating custom report types?

• A.When the primary object is a custom object and is deleted, then the report type and any reports created from it must be deleted manually.
• B.Once a report type is saved with a standard or custom primary object, the primary object cannot be changed for that report type.
• C.Any object can be chosen unless the object is no visible to the person creating the report type through security settings Explanation: You can choose from all objects-even those you don't have permission to view. This lets you build report types for a variety of users. Once you save a report type, you can't change the primary object. If the primary object on a report type is a custom object, and the custom object is deleted, then the report type and any reports created from it are automatically deleted. If you remove an object from a report type, all references to that object and its associated objects are automatically removed from reports and dashboards based on that type. http://help.salesforce.com/apex/htviewhelpdoc?id=reports_defining_report_types.htm&language=en_us
• D.The detail object in a master- detail relationship cannot be added as a secondary object on a custom report type

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SERVICE AGENTS ARE REQUIRED TO CONFIRM A USER IDENTITY BEFORE PROVIDING SUPPORT INFORMATION OVER THE PHONE. WHAT FEATURE CAN AN APP BUILDER USE TO HELP AGENTS MEET THIS REQUIREMENT?

• A.Add Path to the top of the Case layout
• B.Include Surveys as a Case related list
• C.Guided Action Flows on the record page
• D.Case Validation Rules

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What is true when changing the following field types? (Choose 3)

• A.No data is lost when converting Text to auto number
• B.Data is lost when changing Number to Currency
• C.Rollup summary fields will stop calculate if Master Detail is changed to lookup
• D.Data can be lost when changing from Rich Text to Long Text
• E.No data is lost when changing Picklist to Multipicklist

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