Cloud kicks is planning its einstein Bot implementation and has identified common issues the Bot can resolve.
CK has determined that extensive technical planning is needed for bot effectiveness and customer satisfaction

• A.voice and tone planning
• B.Training and support for planning
• C.user interface planning
• D.deboarding planning

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Cloud Kicks wants to create a new service experience, increasing user satisfaction for internal and external users Both a customer community and a service console win be created.
Which tool should a UX Designer use to document user goals, common tasks, and pain points?

• A.Wireframes
• B.Storyboards
• C.User Journeys
• D.User Personas

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A UX Designer wants to understand the mental model of employees who have requested a new internal community, The brief specifies what the employees should be able to do on the site, but the designer needs to suggest a suitable architecture.
Which technique should be used?

• A.Cognitive Walkthrough
• B.Card Sorting
• C.User Test
• D.Tree Testing

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A UX designer is creating a customer support site in experience builder that will internationalized across the
12 different countries
Which two designs considerations should be made when planning for the site

• A.Country flags used as links to adjust languages provide an ideal way to switch between locals or languages for users
• B.colors may have different cultural meanings in different countries, changing the intent of UI elements
• C.Country may read text is a different direction (right to left) vs (left to right) and layouts will need to be adjusted
• D.colors may have different contrast ratios in some countries and need adjusted contrast for proper visibility by users

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A UX Designer is analyzing their Experience Cloud site, enabled for Knowledge articles, and is using the Featured Topic component to display content.
Which UI configuration should be used to further individualize each featured topic?

• A.Add a description displayed on mouse hover further description each topic.
• B.Select and upload SVG Icons that represent each featured topic.
• C.Select and upload images that represent each featured topic.
• D.Add a description under the topic label further describing each topic.

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