Can a group have a parent group?

• A.No
• B.Yes

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Which of these roles are allowed to subscribe to CI item? (Choose all that apply.)

• A.admin
• B.itil_admin
• C.itil
• D.cmbd_read

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When does the Actual End Date get auto-populated in the change request form?

• A.When state changes to Review.
• B.When state changes to Implement.
• C.When state changes to Closed.
• D.Actual End Date is never auto-populated. It should be set manually.

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In Problem Management, when the State of a Problem changes to Closed/Resolved, what updates are made to the associated Incidents?
(Assume associated Incidents have a State of On Hold and On Hold Reason of Awaiting Problem.)

• A.The Work Notes field on each associated Incident is updated with details from the Problem Close Notes
• B.The State of each Incident is set to In Progress
• C.The State of each associated Inciedent is updated to ResolveResolution code is set to
• D.Solved (Permanently). Resolution notes are populated with details from the Problem Close Notes field
• E.No updates are made to associated Incidents. Service Desk agents must manually update all associated Incidents.

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In the baseline platform configuration, a end-user with no assigned roles can read an Incident when they are
_________.

• A.Caller or the Caller's Delegate
• B.Caller, Opened By or on the Work Notes List
• C.Caller, Opened By or on the Watch List
• D.Opened By or the Configuration Item's business owner

Correct Answer: C

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