Under which circumstances is it appropriate to leave a Problem record in a State of Known Error?

• A.The permanent fix is too costly and the documented workaround is sufficient
• B.A Change is pending implementation
• C.The root cause has not been established and approved
• D.A vendor is actively investigating the Problem

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Which of the following is NOT a way service catalog requests may be submitted in a baseline ServiceNow instance?

• A.From the service catalog
• B.From an inbound email
• C.From an incident record
• D.From the service portal

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Consider the Apex controller above, that is called from a Lightning Aura Component.
What is wrong with it?

• A.Lines 1 and 6: class and method must be global
• B.Line 8: method must first serialize the list to JSON before returning
• C.Line 6: method must be static
• D.Line 1: class must be global

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When implementing ServiceNow, deleting demo data and populating foundation data is often the first step.

• A.True
• B.False

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According to ServiceNow, ChangeRequestStateModel_standard script include is meant to be modified by customers.

• A.False
• B.True

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