You can create only one change request from an incident.

• A.True
• B.False

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Which table do all technical configuration items extend from?

• A.None of the listed answers
• B.Configuration Item [cmdb_ci]
• C.Technical Configuration Item [technical_cmdb_ci]
• D.Base Configuration Item [item]

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Which of the following is a potential benefit of implementing incident management?

• A.Reduction in the number of duplicate configuration items
• B.Reduction in the time to fulfill requests
• C.Reduction in the number of incidents caused by changes
• D.Reduction in the time services are unavailable

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Which of the following users has the permission to close an incident? (Choose two.)

• A.None of the listed answers
• B.Itil Admin
• C.Itil User
• D.Incident Manager
• E.Incident caller

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Which of the following roles can close a problem? (Choose three.)

• A.itil
• B.problem_coordinator
• C.problem_task_analyst
• D.problem_administrator
• E.problem_manager

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