Which module would you use to configure Inbound Email Action?

• A.System Properties > Email Actions
• B.System Properties > Email > Inbound Actions
• C.System Policy > Inbound Email Actions
• D.System Policy > Email > Inbound Actions

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How to make the problem state move to "Resolved" instead of "Closed" when the "Accept Risk" button is clicked.

• A.Modify the state mapping records in the Problem State Mapping table.
• B.Modify the logic in the UI Action "Accept Risk".
• C.Change the value of problem property "problem.acceptrisk.move_to_closed".
• D.Modify the logic in the script include "Accept Problem Risk".

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What knowledge management capability allows users to as and answer questions among peers within a knowledge base?

• A.Connect Chat
• B.Collaboration
• C.Feedback
• D.Social O&A

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In incident management, which of the following states are considered active?

• A.New, In Progress, Resolved
• B.New, In Progress, On Hold
• C.New, In Progress, On Hold, Resolved
• D.New, In Progress, On Hold, Resolved, Closed, Canceled

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Which table can be used to build a report to see which knowledge articles are no longer viewed by users?

• A.kb_feedback
• B.kb_use
• C.kb_article_statistics
• D.kb_knowledge

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