A developer gets an error saying "Maximum Trigger Depth Exceeded."
What is a possible reason to get this error message?

• A.The SOQL governor limits are being hit.
• B.A Process Builder is running that sends mass emails.
• C.There are numerous DML operations in the trigger logic.
• D.A trigger is recursively invoked more than 16 times.

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Which field on the incident table automatically tracks the TOTAL elapsed time between when an incident is created until the time it is resolved?

• A.Duration [calendar_duration]
• B.Business Duration [business_duration]
• C.Business Resolve Time [business_stc]
• D.Resolve Time [calendar_stc]

Correct Answer: A

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A developer is writing a Visualforce page that queries accounts in the system and presents a data table with the results. The users want to be able to filter the results based on up to five fields. However, the users want to pick the five fields to use as filter fields when they run the page.
Which feature of Apex code is required to facilitate this solution?

• A.SOSL queries
• B.describeSObjects()
• C.Dynamic Schema binding
• D.REST API

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What is the purpose of the Knowledge check box in Incident form?

• A.If checked, it will create a draft knowledge article once the incident is closed.
• B.If checked, it will create a draft knowledge article once the incident is resolved.
• C.If checked, it means that this incident is of type Knowledge Article.
• D.If checked, it will append the text in the Resolution note to the work notes.

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Which of the following is the goal of problem management?

• A.Manage improvement to IT processes and services in order to increase efficiency, effectiveness, and cost-effectiveness.
• B.Detect and correlate operational alerts or communications generated by infrastructure items to manage operations and prevent problems in the environment.
• C.Prevent problems and resulting incidents from happening, to eliminate recurring incidents, and to minimize impact of incidents that cannot be prevented.
• D.Restore normal service operation as quickly as possible and minimize the adverse impact of incidents on business operations, thus ensuring that the best possible levels of service quality and availability are maintained.

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