Recently a Salesforce org's integration failed because it exceeded the number of allowed API calls in a
24-hour period. The integration handles a near real-time, complex insertion of data into Salesforce.
The flow of data is as follows:
* The integration looks up Contact records with a given email address and, if found, the integration adds a Task to the first matching Contact it finds.
* If a match is not found, the integration looks up Lead records with a given email address and, if found, the integration adds a Task to the first matching Lead it finds.
* If a match is not found, the integration will create a Lead and a Task for that newly created Lead.
What is one way in which the integration can stay near real-time, but not exceed the number of allowed API calls in a 24-hour period?

• A.Create several Apex InboundEmailHandlers to accept calls from the third-party system, thus bypassing the API limits.
• B.Write a custom Apex web service that, given an email address, does all of the logic the integration code was doing.
• C.Create an Inbound Message that, using Flow, can do all of the logic the integration code was doing.
• D.Use the REST API as well as the SOAP API to effectively double the API calls allowed in a 24-hour period.

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The data in the Schedule section of the change request is just to aid reviewers and implementers. No process logic is driven off of values in these fields.

• A.False
• B.True

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Which of the following is NOT an option in the incident's Resolution code drop down list?

• A.Solved Remotely (Permanently)
• B.Solved (Work Around)
• C.Not Resolved (Too Costly)
• D.Canceled by caller

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Which table does Problem table extend?

• A.Task
• B.Incident
• C.Case
• D.Problem Task

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Which of the following roles can delete a CAB definition?

• A.cab_manager
• B.itil_admin
• C.change_manager
• D.None of the listed answers

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