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ServiceNow Certification
CIS-SPM Exam
ServiceNow.CIS-SPM.v2026-01-06.q58 Dumps

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Question 36

What are the default project template configuration records available in the Template Config module?
Choose 3 answers

A.Project task
B.Project subtask
C.Project
D.Task
E.Project template

Correct Answer: A,C,E

Explanation
the default project template configuration records available in the Template Config module are Project task, Project, and Project template. These records define the fields and values that are copied from the template to the project when a project is created from a template. The other options are incorrect because:
B: Project subtask: Project subtask is not a valid record in the Template Config module, as it is a child of the Project task record2.
D: Task: Task is not a valid record in the Template Config module, as it is a parent of the Project task record3.
1: 1 2:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/refer
https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/table-administration/con

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Question 37

Using the Request type field on a resource plan, which options can be used to request a resource?
Choose 3 answers

A.Day
B.FTE
C.Person Days
D.Hours
E.Month

Correct Answer: B,C,D

Using the Request type field on a resource plan, you can request a resource by specifying the amount of FTE, person days, or hours that you need for a task or a project. FTE stands for full-time equivalent and represents the percentage of a standard work week that a resource can perform. Person days are the number of days that a resource works on a task or a project. Hours are the number of hours that a resource works on a task or a project. You can find more information about the Request type field in the Product Documentation for ServiceNow.

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Question 38

A user's availability is calculated as:

A.Allocated time
B.Capacity minus allocation
C.Sum of allocated and confirmed hours, divided by the total capacity
D.Allocated hours divided by the total capacity

Correct Answer: D

According to the ServiceNow documentation1, a user's availability is calculated as the ratio of allocated hours to total capacity, expressed as a percentage. Allocated hours are the hours that a user is assigned to work on a project or demand. Total capacity is the maximum number of hours that a user can work in a given period, based on their schedule and availability profile. A user's availability indicates how much of their time is already allocated and how much is still available for new assignments.
1: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/resource-management/concept/c_ResourceManagement.html

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Question 39

If a lens has four entities, which entity within the lens structure would not have a parent reference?

A.Top-level entity
B.Second-level entity
C.Third-level entity
D.Bottom entity

Correct Answer: A

According to the ServiceNow documentation1, a lens is a hierarchical structure that consists of entities and relationships. An entity is a data object that represents a business concept, such as a project, a demand, or a resource. A relationship is a link between two entities that defines how they are connected. A lens can have up to four levels of entities, each with a parent reference to the entity above it, except for the top-level entity, which has no parent reference. The top-level entity is the root of the lens and defines its scope and type. For example, a project lens has a project as the top-level entity, and a demand lens has a demand as the top-level entity.
1: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/it-business-management/concept/c_Lens.html

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Question 40

Which statement defines the Project Workspace?

A.A central location to view of all projects in a portfolio to prioritize work
B.A central location for creating and managing projects
C.A central location transform the navigation of lists and forms into an interactive graphical experience
D.A central location for viewing and assessing business demands

Correct Answer: B

Explanation
According to the ServiceNow documentation1, the Project Workspace is a central location for creating and managing projects. It provides a graphical interface that allows users to view and edit project information, such as tasks, resources, risks, issues, and dependencies. The Project Workspace also enables users to collaborate with team members and stakeholders, track project progress, and generate reports.
The other options are incorrect because:
A: A central location to view of all projects in a portfolio to prioritize work: This describes the Portfolio Workbench, not the Project Workspace2.
C: A central location transform the navigation of lists and forms into an interactive graphical experience: This describes the Lens, not the Project Workspace3.
D: A central location for viewing and assessing business demands: This describes the Demand Workbench, not the Project Workspace.
1:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/conc
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-portfolio-managem
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/it-business-management/c
:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/conc

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