During the Avaya Oceana Email Channel Interaction processing, which component is responsible for creating the contact ORC component?

• A.Omni channel Database
• B.Agent Controller
• C.Email Service
• D.UCM Spaces

Comment: *

Name: *

Email: *

Verification: *

Given the following CSC attribute string:
[ {"providerId": "uk-oceanaX-cm", "aesIP": "10.147.88.X", "cmName": "CM7"} ] What is the significance of CM7 in the CSC communication manager list?

• A.It should match the Communication Manage FQDN.
• B.It should match the Communication Manager IP address.
• C.It should match the Switch Connection Name in the AES server.
• D.It should match the Communication Manager host name.

Comment: *

Name: *

Email: *

Verification: *

Which statement describes the function of the Work Assignment Snap-in?

• A.It provides contextual information.
• B.It helps Avaya Oceana customer* build their business logic.
• C.It is a normalized model for all Avaya Oceana resources.
• D.It is responsible for interaction routing.

Comment: *

Name: *

Email: *

Verification: *

A customer is running an Avaya Oceana solution, and the technical engineer is troubleshooting an operational issue. The customer is using the centralized logging Kibana interface to debug the log files.
Which action can the engineer take to quickly file all the ERROR messages in the log files?

• A.Set the login level to FINE to see error messages.
• B.Under Filters, choose the level, and then select Add Filter Error.
• C.Add a custom filter type error, and then add this filter in selection criteria.
• D.By default all the errors are highlighted in Kibana.

Comment: *

Name: *

Email: *

Verification: *

While troubleshooting Avaya Aura Experience Portal through the Experience Portal Management Platform, how can you confirm if the Avaya Oceana application is working properly?

• A.Verify if the Avaya Oceana application URL is mapped to the correct DNIS or application number.
• B.Edit the Avaya Oceana application and click on "Verify" to check if you have reached the application successfully.
• C.Check the Port Distribution and confirm if the Experience Portal channels are In-service.
• D.Check the VOIP connection and verify if the Experience Portal Is integrated to the correct Session Manager,

Comment: *

Name: *

Email: *

Verification: *