A customer is unable to login to Agent Workspaces, and the administrator finds the following error messages in the log files.
2018-04-19 06:04:45,386 [WebContainer:4] AuthorizationService ERROR - AuthorizationService-3.4.0.0.340003 - Caught exception while authenticating with data source:
HR-LAB javax.naming.CommunicationException: 135.35.67.19:636 [Root exception is java.net.ConnectException: Connection timed out] at com.avaya.zephyr.services.production.AuthorizationService.ldap.LdapDAOClientImap1.handle AuthenticationSystemException (LdapDAOClientImp1.java:116)

• A.The Multimedia Cache database is unable to connect.
• B.The session timed out due to a browser issue.
• C.An LDAP connection issue was caused due to an incorrect LDAP parameter.
• D.SMGR is not authorizing Agent to login.

Comment: *

Name: *

Email: *

Verification: *

Refer to the exhibit.

• A.It displays a successful DRS replication from System Manager to the Avaya Breeze nodes.
• B.It displays; the Avaya Oceana Breeze nodes that are synchronized with Session Manager.
• C.It displays the need to repair the replication service from System Manager to the Avaya Breeze nodes.
• D.It displays the need for running a DRS replication Service for Avaya Breeze nodes.

Comment: *

Name: *

Email: *

Verification: *

Which two statements describe what the Engagement Designer (ED) does while it is processing an Incoming Interaction from a chat contact? (Choose two.)

• A.ED workflow requests chat attributes for the Context Id from C Store.
• B.ED sends a resource request to WA with chat attributes for a suitable agent.
• C.ED sends a resource request to WA and invites the agent to a chat room.
• D.ED sends a "create new contact" request to OCP snap-in.
• E.ED sends a resource request to CS with chat attributes for a suitable agent.

Comment: *

Name: *

Email: *

Verification: *

Consider the log messages:
'RequestId' : 'SWQtNzA2d2pSRm032GtfQUtzUFFtdw==_', 'RouteRequestId' :
'0830cf65-1aaf-48a3-8a2f-44850be19f82', 'WorkflowType' : 'ROUTE_CONTACT_SMS',
'SourceName' : 'OCPShortMessageService', 'CallbackIP' : '135.122.106.229', 'ContactId' :
'ME1NsN-4QI6isb73z-mPyA', 'ChannelType' : 'ShortMessageService', 'Reason' : '400 Bad Request. Space could not be resolved', 'WorkRequestId' : 'Id-706wjRFm7dk_AKsPQmv' Which provider type is being handled in these log messages?

• A.OCP Chat Provider
• B.OCP SMS Provider
• C.OCP Email Provider
• D.OCP Social Provider

Comment: *

Name: *

Email: *

Verification: *

When describing the Avaya Oceana Monitor, which cluster will have a monitoring snap-in installed that will create a web socket subscription service to feed statistics?

• A.OCP cluster
• B.UAC cluster
• C.Common Component cluster
• D.Each cluster

Comment: *

Name: *

Email: *

Verification: *