AB Company has recently produced a very successful brand of washing powder which has achieved high market growth and a high market share. According to the Boston Consulting Group (BCG) matrix what is the product's next stage of development?

• A.Dog
• B.Question mark
• C.Cash cow
• D.Star

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A manufacturing company had major issues with quality standards and as a result received a number of complaints from its customers.
Due to this the company's senior management has considered some new objectives for the business.
Which of the following comply with all requirements of a SMART objective and will help to overcome this issue?
Select ALL that apply.

• A.To reduce quality issues significantly within eight weeks.
• B.To reduce defects from 53 per 1000 to 35 per 10,000 within 10 months.
• C.To increase output from 2,500 units per hour to 3,500 units per hour within a year.
• D.To reduce the number of complaints from 754 to 450 as soon as possible
• E.To reduce the current level of defects from Oper 1,000 to 35 per 1,000 by the end of the month.
• F.To reduce the number of complaints due to quality issues by 28% by the end of the year.

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Which of the following is an example of sustainability impacting operations management?

• A.A company keeps profits within the business for future investment
• B.A company has a whistle-blowing policy
• C.A company only buys printer paper that has been recycled
• D.A company sells goods to developing nations

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Which of the following are measures a business might introduce specifically as part of its Corporate Social Responsibility (CSR) strategy?
Select ALL that apply.

• A.Commissioning a report on carbon dioxide (CO2) emissions from its factories
• B.Negotiating with a supplier to keep costs to a minimum
• C.Using different waste bins for recycling and non-recycling
• D.Reducing the range of different products it makes

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Which of the following best defines Business Process Re-engineering (BPR)?

• A.BPR is based on the idea that 80% of an outcome is dependant on only 20% of the inputs.
• B.The main aim of BPR is to save costs.
• C.BPR involves fundamental changes in the way the organisation operates.
• D.BPR is the continuous examination and improvement of processes.

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