Clear career progression is an advantage of which type of organisational structure?

• A.Multi-divisional
• B.Functional
• C.Matrix
• D.Project based

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There are four types of quality cost - prevention, appraisal, internal and external failure. Which of the following provides the best description for an external failure cost?

• A.The cost of training staff
• B.The cost to repair a machine that has broken down
• C.The cost of inspecting finished goods
• D.The cost of repairing products returned by customers

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Which of the following does NOT help to bring about operational improvement in the manufacturing process of an organisation?

• A.Market research
• B.Six Sigma
• C.Just-in-Time
• D.Kaizen

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Which of the following are benefits of appraisals? Select ALL that apply.

• A.The process is usually devoid of bias.
• B.Ties in with career planning.
• C.Can reduce the chance of confrontation occurring.
• D.Sets targets to help improve employee motivation.
• E.Identifies where the employee needs improvement and how to go about it.
• F.Allows manager/employee to exchange feedback.
• G.Rewards performance above and beyond the expected.
• H.Bureaucracy is reduced.

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The board of company B, a small company, is meeting to discuss the financial year end accounts following the first year of a consolidation of operations.
Of the results provided, select whether each set of information should be reported externally or internally.

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