Which type of organisation is owned by its customers, strictly speaking is a not-for-profit organisation and is in the private sector?

• A.Partnership
• B.Sole trader
• C.Mutual organisation
• D.Charity

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Company Q is a relatively small company but expanding quickly. In this period of rapid growth it feels that now is the time to add a Human Resource presence and support, but does not wish to add a permanent department within the organisational structure. What is the best option for Company Q?

• A.Virtual Human Resource department
• B.Project based Human Resource department
• C.Networked Human Resource department
• D.In-house Human Resource department

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A boiler repair business uses an expert system in the form of a fault diagnostic system. What benefits does this give to the business?
Select ALL that apply.

• A.The business is less reliant on the senior technician for solving problems.
• B.Faults are diagnosed quicker so customer service is improved.
• C.The system generates customer invoices quickly.
• D.The system can be used for other purposes such as staff rotas.
• E.The business saves money by needing less senior mechanics and repairing boilers quicker.
• F.Junior technicians are able to identify faults without a detailed knowledge.

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P is employed by an organisation which pays well for work done to a high standard. P is fortunate in that he really enjoys his work, takes great pride in the presentation of his deliverables and always seeks ways to improve his approach and output. Which reward classification is described above?

• A.Economic reward
• B.Financial reward
• C.Social relationship
• D.Intrinsic reward

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One of the key corporate governance factors within an organisation is that of responsible planning and management of resources. This is often referred to as stewardship. Whilst this is the responsibility of all directors, financial resources are overseen by the financial director. The finance department, under the direction of the financial director, issues weekly staff performance reports to line managers and department heads, annual statistical information to local government departments and quarterly high level results statements to shareholders. Why is stewardship such an important responsibility of company directors and the finance function?

• A.It is the interest of all shareholders
• B.It is the interest of all stakeholders
• C.It is the interest of the government
• D.It is the interest of the employees

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