Instant Access Cisco.500-442.v2023-06-13.q21 Actual Practice Test Engine for Free (Page 4)

What are two possible Outbound Dialing Modes? (Choose two.]

How many clusters of Finesse will a single PG support?

In a CCE Call Flow, which step comes after the call arrives and is held on a port on the Ingress Gateway?

A.Using a configured Dial Peer, the Ingress Gateway delivers a SIP invite message to the CVP server.
B.CVP delivers a Route Request to the ICM Central Controller.
C.ICM responds to the Route Request by running a Routing Script.
D.CVP establishes an HTTP link with the VVB (or IOS VXML Gateway), establishing the IVR Leg of the call.

What are the two main features of theCisco VVB? (Choose two.)

A.provides multilingual support forCisco VVBserver prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities
B.allows an agent to retrieve the required information through voice commands without interacting with a customer
C.supports only one language forCisco VVBserver prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities
D.provides a more comprehensive and effective agent service by efficiently handling call traffic with self-service or fast transfer to the correct customer the first time
E.allows customers to retrieve the required information through voice commands without interacting with an agent

Which two functionalities provide an Interactive Voice Response system (IVR) in a Contact Center environment? (Choose two.)

A.access a database and provide the caller with all the needed information to complete the transaction (Self Service)
B.caller defines the reason for the call from several menu options
C.heartbeat mechanism between Contact Center components
D.TCP/IP connections through the network
E.reporting

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