Which communication protocol is being used between PG/Router and Live Data to generate report information?

• A.UDP
• B.TIP
• C.HTTP
• D.TCP

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How does Precision Queue allow callers to reach an Agent that is different from Skill groups?

• A.the agent with the Most Attributes
• B.the number of calls the agent has taken
• C.Longest Available
• D.the Weight of the attribute

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What are two tools an Agent Desktop Admin Role can access? (Choose two.)

• A.Call Trace
• B.Script Editor
• C.Workflow
• D.Reason Code
• E.Config Manager Tools

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Which two components must be configured for CCE to begin routing the contact and start processing the call? (Choose two.)

• A.Call type
• B.ICM script
• C.Media routing domain
• D.Skill Targets
• E.Network VRU

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What is the maximum number of attributes that can be assigned to an Agent?

• A.500
• B.200
• C.40
• D.50

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