Customer A purchased a one-year WebEx contract of 100 seats at $10 per seat. Customer B purchases a three-year WebEx contract of 100 seats at $10 per seat.
What is the annual recurring revenue (ARR) for each?

• A.$3000 and $3000
• B.$1100 and $3300
• C.$1000 and $3000
• D.$1000 and $1000

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How does the Lifecycle Advantage (LCA) program enhance the renewal process?

• A.initiates renewal talks after service and software expiry
• B.eliminates the need for renewals, focusing only on acquiring new customers
• C.standardizes renewals, removing all personalization
• D.automates renewal notifications, initiates early conversations, and ensures consistency and personalization

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An Account Manager states a renewal is expected to close without issues, but telemetry data shows the customer is using only 20% of purchased features. What should the RM do?

• A.Discuss the discrepancy with the CSM and factor the risk into the strategy.
• B.Contact the customer directly to discuss the usage gap and bypass the Account Manager.
• C.Reduce the renewal scope to match actual usage to eliminate customer objections.
• D.Accept the Account Manager ' s assessment and proceed with the renewal quote.

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A customer reports high satisfaction with technical support interactions but declines to renew, stating they have not realized the expected business value from their investment. What does this indicate about the organization ' s practice?

• A.The team is focusing too heavily on the Renew stage and neglecting the Adopt stage.
• B.The team is failing to provide adequate technical training, leading to poor product adoption.
• C.The team is successfully delivering support but failing to translate product usage into measurable business outcomes.
• D.The team is relying on a reactive support model instead of a proactive sales model.

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What are two important actions of a successful Renewals Manager? (Choose two.)

• A.proactively solve TAC issues
• B.schedule daily meetings with the customer
• C.align solely with the Customer Success Manager
• D.understand the portfolio of products and services
• E.build and maintain relationships with internal and external stakeholders

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