At T-90, an RM discovers that a generated renewal quote includes incorrect SKUs that do not match the customer ' s current IB. What should the RM do?

• A.Edit the existing quote directly in CCW-R to correct the SKU alignment.
• B.Clone the quote and create a new version with the correct SKUs.
• C.Submit the quote and include a note requesting the Operations team correct the errors.
• D.Request the customer ' s Smart Account Administrator to update the SKUs in the portal.

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Which task is the responsibility of the Renewals Manager?

• A.billing recurring revenue contracts
• B.managing recurring revenue risk
• C.driving adoption of specific technologies
• D.managing the Success Plan

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How does Cisco define Business Critical Services?

• A.subscription-based services covering the lifecycle of a technology
• B.Pay-as-you-go, services covering business-critical functions
• C.hardware replacement
• D.Pay-as-you-go, technology-based services

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Which business benefit of on-time renewals on Cisco products and services is valid?

• A.Exclusive relationship with the customer
• B.Ability to ensure that our TAC cases get priority over others
• C.Rebates and discounts from Cisco
• D.Acess to training programs and material

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During a weekly Renewal Pulse meeting, the Operations team reports they are waiting on the Account Manager to confirm a final renewal term at T-60. Which communication approach reflects the RM ' s coordination role?

• A.Contact the customer directly to confirm the renewal term to avoid further delays.
• B.Raise the issue at the next scheduled monthly team meeting to maintain a formal record.
• C.Communicate the current status, required action, and deadline directly to the Account Manager.
• D.Update the CRM status to " Blocked " and wait for the Account Manager to respond.

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