Which action should a Renewals Manager take first?
Correct Answer: A
Question 57
A customer ' s login frequency to a security platform has declined steadily over 30 days, and advanced features remain unused. How should this renewal risk be categorized based on early warning indicators?
Correct Answer: D
This pattern is a clear adoption risk. Declining login frequency combined with continued non-use of advanced features indicates that the customer is not actively consuming the platform or progressing toward broader use of the capabilities they purchased. These are classic early-warning signals of weakening engagement and incomplete value realization. In Cisco ' s Renewals Manager framework, adoption risks are identified through indicators such as low utilization, declining usage, stalled activation, limited feature consumption, and failure to realize intended use cases. These signals matter because customers that do not consistently use the solution are less likely to perceive sufficient business value when the renewal decision approaches. Option A would apply if the primary issue involved budget pressure, pricing, procurement, or funding availability. Option B would involve contract terms, entitlement structure, expiration alignment, or other contractual dependencies. Option C would require evidence of a technical barrier such as an integration failure, product defect, deployment issue, or unresolved support problem. None of those conditions are stated here. The RM should therefore flag the account as an adoption risk, align with the CSM to understand why engagement has declined, and establish a mitigation plan focused on restoring usage, activating relevant capabilities, and reconnecting the platform to measurable customer outcomes before the renewal progresses. Therefore, D is correct.
Question 58
Which factor is the appropriate basis for determining whether an account requires high-touch engagement versus digital motion management?
Correct Answer: A
The appropriate engagement model should be determined by the economic importance, complexity, and renewal risk associated with the account. A high-touch motion is justified when the renewal has substantial contract value, multiple stakeholders, complex commercial or technical dependencies, or elevated risk. Conversely, lower-value and lower-complexity renewals with limited risk are better candidates for scalable digital engagement. Cisco's current Renewals Manager v2.0 (700-805) blueprint explicitly requires the RM to determine the appropriate high-touch versus digital engagement motion based on customer signals. In practice, those signals include factors such as renewal value, complexity, customer health, adoption status, commercial risk, and the amount of human intervention required to achieve a successful outcome. Option B may influence how communications are delivered, but channel preference alone does not determine the operating model. A customer preferring email could still require high-touch management if the renewal is strategically important or high risk. Option C is not an appropriate segmentation criterion; geographic location does not inherently determine renewal complexity. Option D is also insufficient because a long-standing customer may still have either a simple, low-risk renewal or a highly complex strategic renewal. The RM should therefore use a risk- and value-based segmentation model, balancing the cost of human engagement against the potential revenue exposure and complexity of execution. Therefore, A is correct.
Question 59
Which action can a Renewals Manager take to drive value in the account?
Correct Answer: A
Question 60
How does Cisco define AT R?
Correct Answer: A
A) Contracts/subscriptions that are available to renew. Comprehensive and Detailed Explanation: According to the Cisco website1, ATR stands for Available To Renew, which is defined as: Contracts/subscriptions that are available to renew within a defined time period (usually 90, 180, or 365 days) A key metric for measuring the renewal opportunity and performance A report that shows the contract details, status, expiration date, product coverage, etc.
