Which services are contained in the CX portfolio?

• A.Support Services, Business Critical Services, Professional Services and Managed Services
• B.Support Services, Business Critical Services and Professional Services
• C.Support Services and Business Critical Services
• D.Support Services, Business Critical Services, Professional Services, Managed Services, and Learning Services

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Which discussion point helps up sell a customer?

• A.Focus on what the customer already has covered on the network.
• B.Discuss changes in the network and identify any uncovered additions to the network.
• C.Focus on how much it will cost the customer.
• D.Discuss your prior ties and why you need the sale.

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What should the RM do to ensure continuity during the Execution phase after the order is successfully booked?

• A.Generate the next renewal quote immediately in CCW-R to maintain the pipeline.
• B.Notify the account team of the booking and update internal systems for the next cycle.
• C.Archive the renewal documentation and close the opportunity in the CRM.
• D.Submit a renewal performance report to the Practice Lead for OTRR credit.

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Which group of products are enterprise networking products?

• A.Routing,Switching,Access Points
• B.Iwan,Viptela,Meraki
• C.WAN,LAN,Wireless
• D.Salesforce,Box,AWS

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Which two actions can a partner or customer perform within CCW-R? (Choose two.)

• A.Set up billing
• B.Change Customer Address
• C.Order new services
• D.Download hardware, software and services datasheets
• E.View and manage their contracts

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